Frequently Asked Questions

Who we are

At Psychological Insights, our mission is to provide exceptional and culturally appropriate psychotherapy, consultation, supervision, and assessment services to individuals seeking emotional support and personal growth. We are committed to enhancing the well-being of our clients and helping them navigate their unique journeys. We prioritize creating a safe and non-judgmental space for self-exploration, healing, and transformation. With years of experience, we offer evidence-based interventions and tailored treatment plans that empower individuals to overcome challenges, develop resilience, and build lasting positive change. Our mission is to support, educate, and empower our clients so that they may lead more fulfilling lives and foster meaningful connections with themselves and others.

General FAQs

  • We have two offices!

    Our Holland office is located right next to the ever-popular Boatwerks restaurant. Here is the address:

    265 Kollen Park Drive Holland, MI 49423

    Our Grand Rapids office is located in the Connect Building with several other businesses. Here is the address:

    2146 Division Ave S. Grand Rapids, MI 49507

  • We have several reserved parking spots in front of our Holland building and in the Boatwerks Restaurant parking lot. Just look for the signs.

    In Grand Rapids, there is ample parking on the side of the building.

  • Yes! Our Holland office has a reserved handicapped-accessible parking spot, a ramp leading up to our front door, wide hallways, and a restroom with extra space for wheelchairs or other assistive devices.

    Our Grand Rapids office offer no stairs and large hallways/offices.

  • You can pay by cash or card at the front desk in Holland.

    We do not carry change in the office, so if paying by cash, please have the exact amount ready.

    We also have a nifty patient portal where you can pay with your card.

    Ask support staff about our payment plans or how you can apply for care credit.

  • Yes! We accept most insurances, including BCBS, Priority Health, Aetna, UnitedHealthcare, ASR, and most Medicaid plans.

    Support staff will check your benefits prior to your appointment. Also, please note, while some insurances will cover therapy in our office, they may not cover assessments in our office.

  • All professionally trained service dogs are welcome.

    Due to the shared nature of the Grand Rapids office, we ask that you leave pets at home.

    Our Holland office is open to animals. You’ll often see our sheep-a-doodle in the Holland office, basking in the sun filtering through the windows. We would love to meet your dog, too! We ask that you have someone with you to take your dog with them after we have finished all greetings, and that they be potty-trained, quiet, and not bite.

    Before bringing your dog in, please inform your therapist beforehand to ensure it’s okay. Some days and times are not convenient for having extra paws in the building (e.g., when there are a lot of kids, when another pet is in the building, etc.).

  • We have had people bring in various pets to the Holland office, including birds and tarantulas! We request that you ask permission first, as each therapist will have their preference.

    Please have someone available to take your pet after we meet them, so you can spend your appointment time without your pet.